Support

Contact us

Email support@carry.chat for anything: a question, a bug, a feature you wish Carry had, or help with your account. Include the phone number or email you use with Carry so we can find your account quickly.

If you use Carry on WhatsApp or Telegram, you can also just tell Carry what went wrong. It cannot fix itself, but the conversation helps us understand the problem when you write in.

Signing in to the app or dashboard

• Apple or Google — sign in with the account you used before. A new Apple or Google account creates a new, empty Carry account.
• WhatsApp or Telegram — choose the chat you already use with Carry. You get a code to send to Carry from that chat, and the app signs in as soon as Carry receives it.
• Already using Carry in chat? Sign in with the same chat, or connect it in Settings → Sign-in methods. Your lists, notes, reminders and photos come across automatically.

Your data

Everything you save with Carry is yours. What we store, who processes it and how long we keep it is in the Privacy Policy. To export your data, email us and we will send it as a file.

Deleting your account

Open Settings in the app or on the dashboard and choose Delete account. Deletion is immediate: every list, note, reminder, expense, photo and document is removed and any subscription is cancelled. If you cannot sign in, email us from the address or phone number on the account and we will delete it for you.

Subscriptions and billing

Plans are managed from your Carry account on the web at carry.chat/dashboard/settings. The iPhone app shows your plan but does not sell or change it. For a refund or a billing question, email us with the date of the charge.

Common problems

• Carry did not reply in chat — WhatsApp occasionally delays delivery for a few minutes. If nothing arrives after that, send the message again and let us know the time it happened.
• Reminders arrive at the wrong time — check the timezone in Settings. Carry uses it for every reminder and calendar entry.
• Google Calendar is not syncing — disconnect and reconnect Google in Settings → Connected accounts. If the problem stays, tell us which event is missing.
• The app shows an error — it is safe to close and reopen. Crashes reach us automatically; a note about what you were doing helps us fix them faster.

Who runs Carry

Carry is made by Mithril Technologies in Zagreb, Croatia. Legal terms are in the Terms of Service.

Mithril Technologies
Zagreb, Croatia
support@carry.chat